Overview
This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website or engage our services. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.
Information We Collect
We may collect the following types of information:
- Contact information you provide through forms, calls, texts, or booking tools, such as your name, phone number, email address, and business name.
- Business information you provide during onboarding or consultations, needed to deliver our services.
- Website usage data collected automatically, such as pages visited, time on site, and general location, typically through analytics tools.
- Communications: records of calls, texts, emails, or messages exchanged with us for service delivery and quality purposes.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Deliver, manage, and improve the services you've engaged us for
- Communicate with you about your project or account
- Verify leads for performance-based billing purposes
- Improve our website and marketing
- Comply with legal obligations
Cookies and Tracking
This website may use cookies or similar tracking technologies to understand site usage and improve the user experience. You can control cookie preferences through your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
- Ask questions about how your information is handled
To exercise any of these rights, contact us using the information below.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at individuals under 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Email: contact@surgelocal.ca
Phone: (403) 307-0151
See also our Terms of Service, or get in touch with any question about either.